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Handmade Products​

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  • All items are custom-made, so no cancellations, returns, or exchanges are allowed.

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  • Double-check your phone type and colors before ordering. If for some reason the wrong phone type and/or is ordered, contact us within 24 hours - otherwise you may be subject to a small fee.​

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Custom Product Orders

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  • All custom product orders must include all steps in their customizable order form.

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  • Accessories included in themes are selected at our discretion and may vary.​

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  • If you have specific design or layout requests, email us at shopcelletto@gmail.com at the time of order or include a detailed description in the "order notes" section. Order notes are on the bottom of each customizable product order form.

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Content Restrictions

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  • CELLetto products are neutral and will not include:

    • Offensive language or symbols​

    • Political or religious symbols/references

    • Gambling symbols/references

    • Magical symbols/references

    • Similar content deemed inappropriate

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Rhinestone Care

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  • We generally do not replace rhinestones. However, every package includes a care card with tips to help you maintain your product.

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  • We offer DIY Repair Kits (under "Purchase Popular Designs" tab) on our website for replacing rhinestones and pearls if needed.

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  • We understand accidents (and life) happens! If you experience any issues within 30 days of receiving your product, please email us at shopcelletto@gmail.com to discuss options. ​​

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Processing Time

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  • Orders are processed within 2-6 weeks.

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  • If your delays occur, we will contact you directly.

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  • Orders are fulfilled in the order in which they were received.

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Rush Orders

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  • Orders needed sooner than 2 weeks require a Rush Order Fee, available under "Rush Order Fee" at checkout. This must be added to your cart at checkout to be eligible.

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  • Important: Rush order service is not always available. If the option does not appear at checkout, this service is temporarily unavailable.

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Shipping Policies

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  • We are not responsible for:

    • Lost or stolen packages

    • Postal/customs delays

    • Damages caused by postal errors or mishandling

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  • A tracking number will be provided via USPS for all shipments.

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  • U.S. Priority shipments include postal insurance.

    • For postal damage claims, retain all packaging and provide photo proof for reimbursement through USPS.​

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​International Shipping

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  • We ship worldwide except EU & Northern Ireland.

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  • USPS First-Class International Service™ does not include postal insurance. Purchase at your own discretion.

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  • Priority-level shipping includes tracking and postal insurance.

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  • We are not responsible for customs fees or packages after USPS takes possession.

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Production Errors

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  • If there is a production error, email us at shopcelletto@gmail.com within 3 business days of receiving your item. Email must include pictures of your item.

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  • We will evaluate the pictures and compare them to your order and any specific order requests you made.

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  • Once approved, a prepaid return shipping label will be provide for the item to be sent back.

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  • If the item is not sent within 5 business days, the request will be forfeited.

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Order Communication

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  • For urgent questions about your order, we may contact you via text if you provide your phone number at checkout.

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For further assistance, email us at shopcelletto@gmail.com.

Policies

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