Handmade Products
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All items are custom-made, so no cancellations, returns, or exchanges are allowed.
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Double-check your phone type and colors before ordering. If for some reason the wrong phone type and/or is ordered, contact us within 24 hours - otherwise you may be subject to a small fee.
Custom Product Orders
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All custom product orders must include all steps in their customizable order form.
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Accessories included in themes are selected at our discretion and may vary.
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If you have specific design or layout requests, email us at shopcelletto@gmail.com at the time of order or include a detailed description in the "order notes" section. Order notes are on the bottom of each customizable product order form.
Content Restrictions
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CELLetto products are neutral and will not include:
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Offensive language or symbols
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Political or religious symbols/references
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Gambling symbols/references
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Magical symbols/references
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Similar content deemed inappropriate
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Rhinestone Care
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Every package includes a care card with tips to help you maintain your product.
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We offer DIY Repair Kits (under "Purchase Popular Designs" tab) on our website for replacing rhinestones and pearls if needed.
Rhinestone Repair
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We understand accidents (and life) happens! If you experience any issues within 30 days of receiving your product, please email us at shopcelletto@gmail.com to discuss options for a one-time resolution.
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In some cases, you may be given the option to send your item for a one-time-only repair (you pay shipping to us; we'll cover the return shipping).
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If no response is received within 5 business days after a repair or resolution your issue is offered, the resolution offer will be forfeited. Any additional stones that come loose afterward will be considered normal wear and tear.
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Please note that some decorative accessories are sourced from outside manufacturers. Because I do not control their materials or adhesive, I cannot guarantee the durability of those rhinestones. If an accessory loses stones, you may send it in for a one-time complimentary repair within 30 days. After that, further wear will be considered standard wear and tear and will not be offered a repair.
Processing Time
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Orders are processed within 2-6 weeks.
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If your delays occur, we will contact you directly.
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Orders are fulfilled in the order in which they were received.
Rush Orders
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Orders needed sooner than 2 weeks require a Rush Order Fee, available under "Rush Order Fee" at checkout. This must be added to your cart at checkout to be eligible.
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Important: Rush order service is not always available. If the option does not appear at checkout, this service is temporarily unavailable.
Shipping Policies
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We are not responsible for:
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Lost or stolen packages
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Postal/customs delays
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Damages caused by postal errors or mishandling
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A tracking number will be provided via USPS for all shipments.
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U.S. Priority shipments include postal insurance.
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For postal damage claims, retain all packaging and provide photo proof for reimbursement through USPS.
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International Shipping
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We ship worldwide except EU & Northern Ireland.
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USPS First-Class International Service™ does not include postal insurance. Purchase at your own discretion.
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Priority-level shipping includes tracking and postal insurance.
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We are not responsible for customs fees or packages after USPS takes possession.
Production Errors
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If there is a production error, email us at shopcelletto@gmail.com within 3 business days of receiving your item. Email must include pictures of your item.
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We will evaluate the pictures and compare them to your order and any specific order requests you made.
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Once approved, a prepaid return shipping label will be provide for the item to be sent back.
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If the item is not sent within 5 business days, the request will be forfeited.
Order Communication
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For urgent questions about your order, we may contact you via text if you provide your phone number at checkout.
For further assistance, email us at shopcelletto@gmail.com.