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Handmade Products​
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All items are custom-made, so no cancellations, returns, or exchanges are allowed.
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Double-check your phone type before ordering. If for some reason the wrong phone type is ordered, contact us within 24 hours - otherwise you may be subject to a small fee.​
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Custom Product Orders
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All custom product orders must include:
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Product selection (phone case, mirror, etc.)
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Color selection
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Add-on accessories/theme selection (unless you indicated you want rhinestones and/or pearls only with no accessories) ​​
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Production Errors
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If there is a production error, email us at shopcelletto@gmail.com within business days.
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A prepaid return shipping label will be provide for the item to be sent back.
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If the item is not sent within 5 business days, the request will be forfeited.
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Customization Notes​
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Accessories included in themes are selected at our discretion and may vary.
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If you have specific design/layout requests, email us at shopcelletto@gmail.com st the time of order or include them in the "notes" section at checkout.
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Content Restrictions
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CELLetto products are neutral and will not include:
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Offensive language or symbols​
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Political or religious symbols/references
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Gambling symbols/references
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Magical symbols/references
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Similar content deemed inappropriate
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Rhinestone Care
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We generally do not replace rhinestones. However, every package includes a care card with tips to help you maintain your product.
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We offer DIY Repair Kits (under "Purchase Popular Designs" tab) on our website for replacing rhinestones and pearls if needed.
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We understand accidents (and life) happens! If you experience any issues within 30 days of receiving your product, please email us at shopcelletto@gmail.com to discuss options. ​​
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Processing Time
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Orders are processed within 2-6 weeks.
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If your delays occur, we will contact you directly.
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Orders are fulfilled in the order in which they were received.
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Rush Orders
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Orders needed sooner than 2 weeks require a Rush Order Fee, available under "Rush Order Fee" at checkout. This must be added to your cart at checkout to be eligible.
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Important: Rush order service is not always available. If the option does not appear at checkout, this service is temporarily unavailable.
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Shipping Policies
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We are not responsible for:
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Lost or stolen packages
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Postal/customs delays
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Damages caused by postal errors or mishandling
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A tracking number will be provided via USPS for all shipments.
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U.S. Priority shipments include postal insurance.
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For postal damage claims, retain all packaging and provide photo proof for reimbursement through USPS.​
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​International Shipping
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USPS First-Class International Service™ does not include postal insurance. Purchase at your own discretion.
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Priority-level shipping includes tracking and postal insurance.
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We are not responsible for customs fees or packages after USPS takes possession.
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Order Communication
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For urgent questions about your order, we may contact you via text if you provide your phone number at checkout.
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For further assistance, email us at shopcelletto@gmail.com.