top of page

  • Due to all of our products being individually handmade, there are absolutely NO cancellations, returns or exchanges at this time. Customer is responsible for providing the correct phone type at time of purchase. Color selections may be changed by the customer within 24 HOURS of order placement via email at Phone type cannot be changed after order and colors may only be changed once.

  • Processing time is 2-6 weeks for ALL products. If your order will be delayed, we will contact you directly. Products are fulfilled in the order in which they were received. Any order desired before 2 weeks is subject to a rush fee, which can be purchased separately, under “Rush Order Fee” and MUST be purchased before checkout to be eligible. 

  • All phone case orders placed must consist of a phone case selection, color selection, and add-on accessories and/or theme selection. Any order placed incorrectly will be refunded.

  • In the event that there is error in production, and received product does not correlate with order, please contact us via email to discuss. If product needs correction, customer is responsible for shipping costs to seller and product must arrive in the condition in which it was received by customer.

  • Unless specified, accessories to be included within each theme are chosen at our discretion and may vary from order to order. If the customer desires a specific design or layout, we must be contacted at time of order placement via email within 1 hour or in “note” section at checkout.

  • All CELLetto products are neutral, meaning they are not to include offensive language, political/religious symbols or references, gambling or references, or any other items of this nature. 

  • We do not replace rhinestones in the event they may fall off. Care cards are included in every phone case package with instructions on how to properly care for your phone case so that stones do not fall off.

  • We are not responsible for any lost or stolen items, postal/customs delays or items broken due to postal error. Each customer will receive a tracking number via USPS to track their item once shipped. All U.S. priority shipped items include postal insurance. In the case your item arrives broken due to postal service error, customer MUST keep all packaging and be able to provide photo proof to be eligible for reimbursement. Postal service (USPS) will be responsible for any monetary reimbursement.

  • USPS First-Class International Service™ does not include postal insurance and should be purchased at the customers' discretion. We are therefore not responsible for packages in any way once in USPS possession. Priority level shipping services available at checkout do include international tracking and postal insurance. We are not responsible for any fees incurred by customs.

  • For any immediate questions or concerns we have about your order, we will reach out to you via text message if you have opted to include your phone number at check out.


bottom of page